Mandarin for Hotel Check-In, Registration, and Phone Calls

Words you may see or hear

• 酒店 — jiǔ diàn — Hotel.
• 前台 — qián tái — Front desk.
• 房间 — fáng jiān — Room.
• 房卡 — fáng kǎ — Room card.
• 护照 — hù zhào — Passport.
• 预订 — yù dìng — Reservation.
• 无线网 — wú xiàn wǎng — Wi-Fi.

At check-in

• 我有预订。— wǒ yǒu yù dìng. — I have a reservation.
• 这是我的护照。— zhè shì wǒ de hù zhào. — This is my passport.
• 我的名字是…… — wǒ de míng zi shì... — My name is...

Ask about passport registration

When foreign visitors stay in China, accommodation registration matters. Hotels that accept foreign guests generally handle the registration procedure during check-in after seeing the guest's passport. Rules and local procedures can change, so confirm with your hotel instead of assuming it has been completed.

If you are staying somewhere other than a hotel, ask the host and the relevant local authority what registration procedure applies.

Useful sentences:

• 请帮我办理住宿登记。— qǐng bāng wǒ bàn lǐ zhù sù dēng jì. — Please help me complete the accommodation registration.
• 住宿登记办好了吗？— zhù sù dēng jì bàn hǎo le ma? — Has the accommodation registration been completed?
• 需要我的护照吗？— xū yào wǒ de hù zhào ma? — Do you need my passport?
• 请问，我还需要做什么？— qǐng wèn, wǒ hái xū yào zuò shén me? — Excuse me, is there anything else I need to do?

Small problems

• 房卡不能用。— fáng kǎ bù néng yòng. — The room card does not work.
• 无线网不能用。— wú xiàn wǎng bù néng yòng. — The Wi-Fi does not work.
• 请帮我一下。— qǐng bāng wǒ yí xià. — Please help me.

If a hotel or delivery driver calls and you cannot follow the conversation, say:

我听不懂。请发短信。— wǒ tīng bù dǒng. qǐng fā duǎn xìn. — I do not understand. Please send a text message.