Customer policy
Digital delivery and refunds
Effective date: July 17, 2026
China Before You Go sells digital PDF guides and personalized digital reports. Nothing is shipped physically. This page explains what happens after payment and how delivery or refund problems are handled.
Delivery after payment
After the payment provider confirms a successful payment, the order receipt and purchased file are sent to the email address entered at checkout. Personalized reports may require additional preparation time after payment. Check the inbox, spam, promotions, and filtered folders associated with that email address.
If the email or file does not arrive
Contact chiyaoyaoya@gmail.com with the checkout email, product name, approximate payment time, and payment reference if available. Do not send card numbers, passwords, or identity documents. We will check the delivery record and, when appropriate, resend the file to the verified checkout email.
Eligible refund or correction requests
Contact us within 7 days of payment for a duplicate charge, confirmed non-delivery that cannot be corrected, a corrupt or technically incomplete file, the wrong file, or a paid personalized report that was not generated. Depending on the problem, we may resend, replace, correct, or refund the purchase.
Change-of-mind requests
Digital products are made available by email shortly after payment. Once delivery or preparation has begun, a change-of-mind request may not qualify for a refund. This does not limit any mandatory consumer right that applies in the buyer's country or region. Where the law requires express consent before immediate digital delivery affects a withdrawal right, the checkout asks for that consent.
Personalized and interpretive reports
Personal Life Script Reports are created from the chart information submitted with the order. A difference in interpretation, tone, or personal expectation is not by itself a technical defect. Refund review remains available for duplicate payment, failed delivery, missing content, or a report that was not produced.
How approved refunds are returned
Approved refunds are sent through the original payment method. The payment provider or card issuer controls when the refunded amount appears in the buyer's account. We do not ask customers to provide a different card or bank account by email.
Free resources
Free checklists and email resources do not require payment. Delivery problems can still be reported tochiyaoyaoya@gmail.com, and every follow-up email includes an unsubscribe option.